FAQ's

Our performance-enhancing sports supplements are made with a blend of high quality, lab tested ingredients to assist both athletic performances, achieving goals and recovery. Our goods are manufactured in The Netherlands using the most recent and advanced research and are free of artificial components and dangerous additives.

Anyone with no underlying health issues can confidently use our products, athletes, fitness buffs, and people just trying to enhance their general health and wellness can all benefit from our sports supplements, which are designed to assist athletic performance and recovery. If in doubt, we do suggest you contact your health provider.

Yes, our supplements manufacturing and testing follow the highest requirements for quality and safety and are produced in our facility in The Netherlands that lays high focus on the best standards and safety measures. However, before beginning to use our products, like with any dietary supplement, we always advise speaking with a healthcare provider, especially if you have any pre-existing medical conditions or are taking medication.

The product label for our supplements includes instructions for use, which should be strictly followed. We recommend using our supplements as directed and always in conjunction with a healthy diet and consistent exercise routine.

Our sports supplements are designed in such a way that they deliver advantages including increased energy, better endurance, enhanced muscle strength and recovery, and also reduces muscle pain while increasing its recovery. They are intended to assist athletic performance and recovery in a safe and healthy way.

1 - Return policy:

We understand that in some cases, you may choose to return the products you've ordered. Please send an email to info@protefine.com within 14 days of receiving your order.

Please note that we cannot accept opened products or used products as returns. Once you send us an email we will share the return details to you. All items must be returned at your own expense and protefine would not be liable to cover those expenses.

To return your products please send us an email within 14 days of receiving the products for us to process your request.

2 - After you have returned the products:

Once you have returned the products you can send us an email at info@protefine.com with the tracking details and we will help you further with a replacement product or refund.

3 - Refund or replacement of product:

Once we receive your order, we can promptly assist with refunds or replacements in case there was any confusion while selecting the product flavor. This would only apply for unused and unopened products after quality check.

Our supplements are made in a facility in The Netherlands and they follow the highest level of quality, hygiene and safety methods.

Yes, we provide free shipping over 70 euros in belgium and/or during the promotional periods as specified during that time.

We accept

Visa

Visa Debit

Visa Electron

Mastercard

Mastercard Debit

Maestro (NL)

Maestro (International)

PayPal

iDEAL

Bancontact (Mistercash)

Yes, once you place your order and it has been processed, you will reaceive the tracking details on your email.

If you face any negative side effect, stop taking the supplements and get it immediately checked by your health provider. Before starting the supplements check for any allergies and potential issues with other medications/supplements you might already be taking.

There are no laws or regulations that restrict the serving size of a dietary supplement or the amount of a dietary ingredient that can be in a serving of a dietary supplement, aside from the manufacturer's obligation to meet the safety standards, labeling requirements for dietary supplements, and current good manufacturing practices.

Before opting to use any of our products, its important you do your own research, speak to your health care provider in case you have any doubt. Our products are lab tested and keep quality and safety standards as our top priority.

Any items used orally that contain a "dietary element" meant to supplement the diet are considered dietary supplements. This comprises concentrations, metabolites, components, and extracts of these compounds, as well as vitamins, minerals, herbs, botanicals, and amino acids. Dietary supplements are neither categorized as or viewed as pharmaceuticals.

If you receive the wrong order or damaged products, please reach out to us at info@protefine.com, providing a description and a picture of what you received, within 2 days of receiving the delivery. We'll work swiftly to resolve the issue. Your satisfaction is our priority.

If you have received what should be a complete order, but it's a larger order with multiple shipments and some items are missing without prior communication from our team, please don't hesitate to contact us at info@protefine.com. We're here to assist and ensure your order is complete and accurate.

You will receive a confirmation email upon placing your order. Additionally, a separate email with tracking details will be sent once your order has been dispatched. Please note that we make every effort to ship orders as quickly as possible.

We strive to ship orders as quickly as possible, and you can track your order with the provided tracking details. In the unlikely event of a significant delay, we apologize for any inconvenience. Please feel free to reach out to us at info@protefine.com for further information and assistance.In the event that we anticipate any delay, our team will proactively get in touch with you

No, our referral codes cannot be used in combination with other referral or coupon codes. Each referral code or coupon code is typically designed to be used individually. When you use a referral code, it's intended to provide a specific benefit to the referrer and referee, and it often works as a standalone promotion.

If you have both a referral code and a coupon code, you may need to choose which one to apply at the time of your purchase. Combining multiple codes would typically not be allowed as it can lead to complications and conflicts in the application of discounts or rewards.

1. Coupon codes can be applied during the checkout process on our official website.

2. Only one code is permissible per order, and they cannot be used in combination with referral codes.

3. Once an order is placed, coupon codes cannot be added or modified.

4. Specific coupon codes may be exclusive to individual clients.

5. Please be aware that coupon codes have no cash value and cannot be exchanged for money.

6. please feel free to reach out on info@protefine.com for any questions or assistance you might need.

To unlock exclusive discounts and stay informed about our latest product releases, simply sign up for our newsletter directly from the homepage.

After you've completed your order, it may not always be feasible to alter the product's flavor. You can reach out to us at info@protefine.com with your request, and we'll do our utmost to accommodate any flavor change. However, please be aware that we can't guarantee this change, especially if your order has already been packed or shipped.

We advise individuals aged 16 and above to use our sports supplements. Always make sure to read and follow the label instructions, and it's essential to consult with a professional before starting usage. Your safety and well-being are our top priority.

You can reach us through the following methods:

Email: info@protefine.com

Phone: +31 6 29 80 63 38

Alternatively, you can also use the "Contact Us" form on our website. We're here to assist you in any way you prefer.